Special Shuttle

Refund Policy

You are eligible for a refund if you contact us via email at least 24 hours prior to your scheduled shuttle service time.

Missed Shuttle

Each shuttle departs precisely at its scheduled time and will not wait for late passengers. Once we have departed, we cannot turn around. In case you miss your scheduled shuttle, you are welcome to take any later shuttle on the same day at no additional cost (present your original ticket to the driver and inform them of your situation).

Pick-up Location

Airport to Oberlin:The standard pick-up location is at Cleveland Hopkins International Airport, Transportation Center Station #10 (See details).(Note: If there are 40 or more passengers for a shuttle, the pick-up location will change due to airport policy. Please stay alert for both an email and an SMS notification upon your arrival at the airport for any potential updates regarding the pick-up location.)